These Terms & Conditions ("Terms") govern your use of Winzoria Casino, operated at winzorria.com ("the Site", "we", "us", "our"). By registering an account, accessing the Site, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. Please read them carefully before proceeding.
Winzoria Casino is operated under a Curaçao eGaming licence. The Site is accessible at winzorria.com. All services offered — including the casino, live casino, and sportsbook — are provided subject to these Terms and any additional rules, bonus terms, or game-specific terms published on the Site from time to time.
These Terms constitute a legally binding agreement between you ("the Player", "you", "your") and Winzoria. Continued use of the Site following any amendment to these Terms constitutes your acceptance of the revised version. We recommend you revisit this page periodically. The current version always supersedes all previous versions.
We reserve the right to amend, update, or withdraw any part of these Terms at any time. Where changes are material, we will endeavour to provide reasonable notice via the Site or by email. It is your responsibility to check these Terms regularly.
You must be at least 18 years of age, or the legal gambling age in your jurisdiction if higher, to register an account and use the Site. We operate strict age-verification procedures. Anyone found to be underage will have their account suspended, all winnings forfeited, and any deposited funds returned in accordance with applicable regulations.
To open an account with Winzoria, you must:
Each player is permitted to hold only one account at winzorria.com. Duplicate accounts are prohibited. If more than one account is detected for the same individual (based on name, address, IP address, device fingerprint, payment method, or any other identifying information), Winzoria reserves the right to close all duplicate accounts, void any winnings generated on those accounts, and retain deposited funds pending investigation.
You agree to provide accurate, current, and complete information at the time of registration and to keep that information up to date thereafter. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of balances.
Your username and password are personal to you. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at our 24/7 support channels if you suspect unauthorised access. Winzoria will not be liable for any loss arising from unauthorised use of your account where you have failed to keep your credentials secure.
In accordance with our obligations under our Curaçao eGaming licence and applicable anti-money-laundering regulations, Winzoria is required to verify the identity of all players before processing withdrawals and, in some circumstances, before allowing continued gameplay. KYC verification is a one-time process; once completed, you will not ordinarily be required to repeat it unless we have reason to request updated documentation.
We may request one or more of the following documents during the KYC process:
Winzoria aims to complete standard KYC verification within 24 hours of receiving all required documents. Where additional documentation is needed, our team will contact you promptly via email or live chat. Withdrawals will not be processed until verification is complete. Winzoria shall not be liable for any delay in payment resulting from incomplete or unsatisfactory KYC documentation.
We reserve the right to request identity or source-of-funds documentation at any point during your relationship with Winzoria, including before, during, or after any transaction. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and withholding of funds pending investigation.
Winzoria accepts deposits via the following methods. All transaction limits are expressed in EUR; equivalent amounts apply where a supported currency is used.
| Method | Minimum Deposit | Maximum Deposit | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €20 | €5,000 | Instant |
| Skrill | €20 | €10,000 | Instant |
| Neteller | €20 | €10,000 | Instant |
| Bitcoin (BTC) | €20 | €20,000 | Instant |
| Ethereum (ETH) | €20 | €20,000 | Instant |
| Bank Transfer | €50 | €30,000 | 1–3 banking days |
| iDEAL | €20 | €5,000 | Instant |
Deposits may be made in currencies supported by the Site. Where your deposit currency differs from your account base currency, conversion will be applied at the prevailing exchange rate at the time of the transaction. Winzoria does not charge a deposit fee; however, your bank, card issuer, or payment provider may apply their own charges, for which we bear no responsibility.
You must only deposit funds from payment methods registered in your own name. Winzoria does not accept deposits from third parties. Any deposit identified as originating from a third-party account may be reversed and the associated funds frozen pending investigation.
Winzoria is not responsible for deposits that fail or are declined as a result of actions by your bank, card issuer, or payment provider. If a deposit has been debited from your account but has not appeared in your Winzoria balance, please contact our support team with the relevant transaction reference.
Withdrawals are processed via the following methods. We operate a same-method withdrawal policy where possible — funds will be returned to the payment method used for the original deposit. Where this is not possible, we will contact you to arrange an alternative.
| Method | Minimum Withdrawal | Maximum Withdrawal | Processing Speed |
|---|---|---|---|
| Skrill | €20 | €10,000 | Up to 1 hour |
| Neteller | €20 | €10,000 | Up to 1 hour |
| Bitcoin (BTC) | €20 | €20,000 | Up to 1 hour |
| Ethereum (ETH) | €20 | €20,000 | Up to 1 hour |
| Visa / Mastercard | €20 | €5,000 | 1–3 banking days |
| Bank Transfer | €50 | €30,000 | 3–5 banking days |
Withdrawal requests are subject to a brief internal review before dispatch. Cryptocurrency withdrawals are the fastest available route and typically complete within one hour of approval. Card and bank transfer withdrawals are subject to the processing times of the receiving financial institution and may take up to the maximum periods indicated above. Winzoria does not impose additional charges on withdrawals; however, your bank or payment provider may apply fees independently.
All withdrawals are subject to successful completion of our KYC process (see Section 3). We will not dispatch any withdrawal until your account has been fully verified. This is a regulatory requirement and not a delay of our choosing. We recommend completing verification as early as possible to avoid any hold on your withdrawal request.
Players who have attained mid-tier VIP status or above benefit from priority withdrawal queue handling. Higher withdrawal limits are also available at the top two tiers of the VIP programme. Full details of tier-specific limits are set out in the VIP Programme Terms available on the Site.
Winzoria reserves the right to delay, withhold, or void any withdrawal where:
New players at Winzoria are eligible to receive a welcome package spread across their first ten qualifying deposits, with a combined maximum bonus value of €10,000. The structure of the welcome package is as follows:
| Deposit Number | Bonus Percentage | Maximum Bonus |
|---|---|---|
| 1st Deposit | 200% | €2,000 |
| 2nd Deposit | 150% | €1,500 |
| 3rd Deposit | 125% | €1,000 |
| 4th Deposit | 100% | €1,000 |
| 5th Deposit | 75% | €750 |
| 6th Deposit | 75% | €750 |
| 7th Deposit | 50% | €500 |
| 8th Deposit | 50% | €500 |
| 9th Deposit | 50% | €500 |
| 10th Deposit | 50% | €500 |
The minimum qualifying deposit for each stage of the welcome package is €20. Each bonus stage must be claimed before the next qualifying deposit is made, unless otherwise stated in the relevant promotion page. Bonuses that have not been claimed before the subsequent deposit is processed may be forfeited.
In addition to the welcome package, Winzoria operates a rotating calendar of recurring and time-limited promotions. Current recurring promotions include:
| Promotion | Description |
|---|---|
| Monday Reload | A deposit bonus applied to your first eligible deposit each Monday. |
| Midweek Free Spins | Free spins awarded on selected slot titles. No minimum win cap applies. |
| Weekend Cashback | A percentage of net losses incurred between Friday and Sunday, returned as a cashback award. |
| Loyalty Booster | Bonus loyalty points earned on every €10 wagered during the promotional period. |
| Slot of the Month | Double loyalty points earned on all wagers placed on the featured title for the calendar month. |
All ongoing promotions are subject to individual terms and conditions published on the relevant promotion page. Promotional terms — including eligible games, qualifying periods, and wagering requirements — are subject to change. The most current version of any promotional term takes precedence.
All bonuses awarded at Winzoria are subject to wagering requirements that must be fulfilled before any bonus-derived winnings may be withdrawn. The applicable wagering requirement for each bonus is stated on the relevant promotion or bonus page. Wagering requirements must be satisfied within the validity period stated for that bonus; any unreleased bonus and associated winnings will be forfeited upon expiry. Players are responsible for checking applicable wagering requirements before accepting any bonus.
Winzoria offers a library of over 4,000 titles across slots, table games, live casino, and other game categories. Game availability may vary depending on your jurisdiction. We do not guarantee that any particular game will remain available at all times; titles may be added, modified, or removed without prior notice at the discretion of the operator or the relevant software provider.
Games on the Site are supplied by a range of third-party software providers, including but not limited to NetEnt, Play'n GO, Pragmatic Play, Hacksaw Gaming, Nolimit City, Push Gaming, Evolution, Pragmatic Play Live, and Ezugi. All providers are subject to their own licences and regulatory obligations. Winzoria does not accept responsibility for errors or malfunctions arising within third-party game software beyond our reasonable control.
The live casino is operated via real-time feeds from third-party studio providers. Live table game limits range from €0.10 on entry-level tables to €10,000 on VIP blackjack tables. Limits are displayed within each game interface before you place a bet. Winzoria reserves the right to amend live table limits at any time.
The Winzoria sportsbook covers over 30 sports and offers pre-match and in-play betting markets. Features including Multi Boost, SuperOdds, and Cash Out (including partial cash out) are available on eligible markets. The availability of these features, and the markets to which they apply, may change at any time without notice. Cash Out values are determined by Winzoria at its sole discretion and may fluctuate in real time. The acceptance of any bet is at Winzoria's discretion. We reserve the right to limit stakes, refuse bets, or void settled bets where a pricing error, technical fault, or suspicious betting pattern is detected.
In the event of a technical failure, game malfunction, or disconnection during gameplay, the outcome of any affected round shall be determined in accordance with the relevant game's rules as held on our server. Where a game result cannot be verified, we reserve the right to void the round and return stakes to the player. We accept no liability for losses arising from third-party technical failures beyond our reasonable control, including internet connectivity issues on the player's side.
Every real-money wager placed at Winzoria contributes to your loyalty points total. Points are earned on all eligible casino games and sportsbook bets. The rate at which points are earned may vary between game categories and promotional periods. Points earned during a Loyalty Booster promotion are credited at the enhanced rate stated in the relevant promotion.
The Winzoria VIP programme comprises five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Your tier is determined by the cumulative loyalty points accrued on your account. Tier progress is tracked automatically within your account dashboard. Winzoria reserves the right to adjust tier thresholds, benefits, or the structure of the programme at any time.
Benefits increase as you progress through the programme. These include, but are not limited to:
Loyalty points may be converted to cash at the rate applicable to your current tier. Converted cash may be subject to wagering requirements; the applicable terms will be displayed at the point of conversion. Winzoria reserves the right to expire accumulated points where an account has been inactive for a specified period, as notified to you via email.
Winzoria reserves the right to modify, suspend, or discontinue the VIP and loyalty programme at any time. Reasonable notice will be provided where material changes are made. Points and tier status are non-transferable and hold no cash value outside of the conversion mechanism provided within the programme.
Winzoria is committed to promoting responsible gambling and providing a safe environment for all players. Gambling should be an enjoyable leisure activity. If you feel that your gambling is becoming problematic, we encourage you to make use of the responsible gambling tools available on the Site and to seek independent support.
The following tools are available to all registered players via the responsible gambling section of the Site or upon request to our support team:
Requests to reduce an existing limit take effect immediately. Requests to increase a limit or to lift a cool-off period are subject to a mandatory cooling-off period before the change takes effect, to ensure considered decision-making. Self-exclusion periods cannot be reversed until the full period has elapsed.
If you are concerned about your gambling habits, or those of someone you know, we encourage you to seek support from one of the following organisations:
Winzoria prohibits access to the Site by anyone under 18 years of age. We recommend the use of parental control and content filtering software to prevent minors from accessing gambling websites. Independent providers of such tools include Gamblock (www.gamblock.com) and Betfilter (www.betfilter.com).
You agree that you will not, at any time:
Where Winzoria reasonably suspects that a player has engaged in any prohibited activity, we reserve the right to suspend or permanently close the account, withhold or void any pending withdrawals, forfeit any balance (including bonus funds and winnings), and report the matter to relevant regulatory or law-enforcement authorities. Our determination in such matters is final, subject to any applicable statutory rights you may hold.
Winzoria collects personal data as part of the registration and KYC process, and in connection with your ongoing use of the Site. Personal data is processed in accordance with our Privacy Policy, which is available on the Site and forms part of your agreement with us. By registering an account, you confirm that you have read and understood our Privacy Policy.
All data transmitted between your device and our servers is protected by SSL (Secure Socket Layer) encryption. We employ industry-standard security infrastructure to protect your personal and financial information at all times.
Where you have opted in to receive marketing communications, we may contact you with details of promotions, offers, and new features. You may withdraw your consent and opt out of marketing communications at any time by updating your account preferences or by contacting our support team. We will not send promotional communications to players who have self-excluded.
All content on winzorria.com — including but not limited to text, graphics, logos, software, game interfaces, and the overall site design — is the intellectual property of Winzoria or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial purposes only. You must not reproduce, copy, modify, distribute, or create derivative works from any content on the Site without our prior written consent.
To the fullest extent permitted by applicable law, Winzoria's aggregate liability to you in connection with these Terms or your use of the Site shall not exceed the total amount deposited by you in the twelve months preceding the event giving rise to the claim.
Winzoria shall not be liable for any indirect, consequential, special, exemplary, or punitive losses or damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the Site, even if we have been advised of the possibility of such damages.
We endeavour to provide uninterrupted access to the Site, but we do not warrant that access will be continuous, uninterrupted, or error-free. The Site may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. We accept no liability for loss arising from any period of unavailability.
If you have a complaint or dispute relating to your account, a game outcome, a transaction, or any other matter, you should contact Winzoria's customer support team in the first instance. Support is available 24 hours a day, seven days a week, via live chat and email. We aim to acknowledge all complaints within 24 hours and to resolve them within five business days where possible.
If you are not satisfied with the outcome of your complaint following internal review, you may escalate the matter to the relevant dispute resolution body designated under our Curaçao eGaming licence. Details of the applicable alternative dispute resolution (ADR) process are available from our support team upon request.
Winzoria maintains accurate records of all game outcomes, transactions, and account activity. In the event of a dispute concerning a game result, our server records shall be the primary point of reference. Where an error in a game result is confirmed, we will endeavour to remedy the situation fairly and promptly.
You may request to close your account at any time by contacting our support team. If you close your account, any pending withdrawals of genuine, verified funds will be processed in the normal course. Any unclaimed bonus funds or bonus-derived winnings that have not met applicable wagering requirements will be forfeited upon closure.
Winzoria reserves the right to suspend or permanently close any account at any time, with or without prior notice, where we have reasonable grounds to do so — including breach of these Terms, fraudulent activity, or for regulatory or legal reasons. In such cases, we will provide a written explanation where we are lawfully permitted to do so.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Curaçao, consistent with the jurisdiction of our eGaming licence. Nothing in this clause affects any mandatory consumer protections available to you under the laws of your country of residence.
These Terms, together with our Privacy Policy, Bonus Terms, and any other rules or policies published on the Site, constitute the entire agreement between you and Winzoria in respect of your use of the Site and supersede all prior representations, arrangements, or understandings.
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed. The remaining provisions shall continue in full force and effect.
Failure by Winzoria to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision. Any waiver must be given in writing by an authorised representative of Winzoria.
You may not transfer, assign, or sub-licence any of your rights or obligations under these Terms without Winzoria's prior written consent. Winzoria may assign its rights and obligations under these Terms at any time, including in the event of a corporate restructure, sale, or change of ownership, provided that your rights as a player are not materially diminished as a result.
For any enquiry relating to these Terms, your account, or the services offered at Winzoria, please contact our support team via 24/7 live chat at winzorria.com or by email as listed in the Contact Us section of the Site. We are here around the clock.
These Terms were last updated in 2025 and are effective for all accounts registered at winzorria.com. Winzoria reserves the right to update these Terms at any time; the version published on the Site at any given time is the version in force.
